This software was incorporated into the AVG security product range released in March 2009.

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Thus after the download we cannot unzip the contents, hence we get stuck in a download loop and Norman Email Protection never gets virus updates.

In this scenario, you should see the process running in task manager.

Norman Email Protection has to be reconfigured to let Norman Endpoint Protection do the downloading.

AVG Anti Virus (previously just AVG, abbreviation of Anti-Virus Guard) is a family of anti-virus and Internet security software developed by AVG Technologies, a publicly traded Czech company formerly known as Grisoft. In 2006, the AVG security package grew to include anti-spyware, as AVG Technologies acquired ewido Networks, an anti-spyware group.

The brand AVG comes from Grisoft's first product, "Anti-Virus Guard", launched in 1992 in Czechoslovakia. That same year, Microsoft announced that AVG components would be available directly within the Windows Vista operating system.

In 1997, the first AVG licenses were sold in Germany and UK. AVG Technologies acquired Exploit Prevention Labs (XPL) in December 2007, and incorporated that company's Link Scanner safe search and surf technology into the AVG 8.0 security product range released in March 2008.In January 2009, AVG Technologies acquired Sana Security, a developer of identity theft prevention software.Norman Email Protection (NEP) can be installed with any third party anti-virus product as long as exclusions are set to skip scanning the spool folder, its subfolders, the mailbox\@quarantine folder and its subfolders, the Sieve data folder, and the Norman Email Protection root installer folder.i.e: C:\Program Files\Norman\Norman Email Protection The only exception is When Norman Endpoint Protection coexists on the same server as Norman Email Protection, as an install sequence must be followed otherwise the Norman Email Protection virus updates will fail.When Norman Email Protection is first installed, it creates a registry key in HKLM\Software\Norman Data Defense Systems\Root Path which points to the Norman Email Protection default folder, typically C:\Program Files\Norman\Norman Email Protection.When Norman Endpoint Protection is installed after, it changes that key to point to its default location, C:\program files\Norman.